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Bewertungen von unseren Kunden
The car was in bad condition. Shortly after we received the car, the side door developed a problem, opened while the car was moving and was impossible to close from the inside. Response from the car company was to send a mechanic and a representative to assist us (we waited approximately 1.5 hours for their arrival). The mechanic was friendly and competent and did his best to assist, while the other representative seemed more interested in a scratch on the side of the car that was there when we received it, but he thought we had caused. His general behavior was unpleasant and impolite and his whole attitude seemed to suggest that he thought the problem with the car was our fault.
The mechanic was unable to fix the problem completely, which is understandable on a Saturday evening when parts are hard to get, but the company made no effort to contact us later to fix the problem, although we spent the whole time in Bielsko-Biala, where parts would have been possible to acquire. Neither did they make any suggestion of alternative arrangements, such as replacing the car. No offer of a recuced price as a compensation for the problems were given.
On the positive side, the represenative who met us at the airport both on arrrival and departure from KRK was friendly and polite and gave us the only apology we received for the problems.
I have booked cars from rentcars.pl on several occations before, with good experiences, but this latest experience makes me sceptical of your services. When you supply cars from several different companies you are very dependent on the quality and service each individual company can offer. In order for your services to appear trustworthy you need to take steps to remove sich cars as the one we got from your pool, and also to make it very clear to Emb Services that their customer handling is totally inadequate,
1.0
Swietne auto (Citroen C-Elysee) - wygodne, z dobrym przyspieszeniem i malo pali (diesel :-) ).
Zadnych zbednych formalnosci czy problemow ze strony agencji.
4.7
Zamówiłam Honde Civic z automatyczną skrzynią biegów, dostałam potwierdzenie 2 dni przed odbiorem że bedzie podstawiona Honda a dostarczono mi Citroena z manualną skrzynią biegów. Dodam że nigdy nie jeździłam biegówką a Pan który mi podstawił auto stwierdził ze można się szybko nauczyć. Napewno nigdy więcej nie skorzystam z usług owej firmy.
3.7
Dziekuje za bardzo milą obsługe otrzymałem do dyspozycji dobrej klasy auto oraz bardzo ekonomiczne ,przez cały okres wypozyczenia auto dobrze sie spisywało a na pytania otrzymywałem bardzo miłe odpowiedzi od wypozyczalni .Dziękuje
5.0
Obsługa na najwyższym poziomie. Na pewno skorzystam w przyszłości i polecę wszystkim moim znajomym. Jestem naprawdę zadowolona. Dziękuję serdecznie.
5.0
