RentCars.pl - Car rental

Each renter declares that they are over 21 years old and have held a driver's license for more than 1 year!

A different set of rules applies when renting sports cars! Each renter of a sports car declares that they are over 21 years old and have held a driver's license for more than 2 years!

KAER RENT Car Rental Regulations

Before deciding to rent a vehicle, please carefully read the following rental terms and conditions. The contents of this document are detailed due to the company’s policy aimed at providing the Client with complete, reliable, and transparent information. The Regulations constitute an integral part of the rental agreement, and their provisions are binding for both parties. Most of the provisions arise from the requirements of the insurance agreements, which must be observed. In the case of using the vehicle in accordance with its intended purpose and adhering to applicable traffic regulations, contact with KAER Rent - Eryk Czarny, ul. Opalińskiego 118, 37-300 Leżajsk, NIP: 8161719060, REGON: 528907056, is limited to formalities related to vehicle handover and return. In exceptional situations, the regulations provide detailed instructions aimed at minimizing potential inconveniences for both parties.

GENERAL PROVISIONS

This document defines the terms of car rental in agreements concluded by the car rental company KAER Rent - Eryk Czarny, ul. Opalińskiego 118, 37-300 Leżajsk, NIP: 8161719060, REGON: 528907056. It applies to all rental agreements concluded by KAER Rent - Eryk Czarny unless the agreement states otherwise.
KAER Rent - Eryk Czarny rents, and the Renter takes for paid use, the car specified and described in the agreement, for the period and at the payment specified in the rental agreement.
The Renter and/or an authorized driver must be a person holding a valid identity card/passport and a valid driving license recognized in Poland.
The Renter may authorize another person to drive the vehicle provided that the authorized person presents documents confirming compliance with the criteria specified in item 3, obtains the Lessor’s consent, and the additional driver’s details are entered into the rental agreement. Authorization to allow another person to drive the vehicle after signing the rental agreement is not permitted.
Payment for the rental and any additional fees specified in the agreement must be made in advance. Payments may be made in cash, by credit/debit card, or by bank transfer. The Renter bears all costs associated with international transfers related to payments under the rental agreement.
1. In case of failure to pay the invoice within the agreed period, the Lessor will charge the Renter statutory interest for each day of delay, in accordance with applicable law.
Rental fees and additional charges are non-refundable in case of early vehicle return. Agreed extensions of the rental may result in a reduction of the rate only for the additional rental period.
The rental fee includes third-party liability insurance (OC). The rental may be with a daily mileage limit or unlimited mileage. The selected option applies for the entire rental period. It is possible to purchase an additional protection package including AC, assistance, and NNW (see §8).
The deposit secures the Lessor’s potential claims. The deposit will cover losses arising from the inability to use the vehicle, repair costs not covered by insurance (e.g., damages caused by improper use by the Renter), and any expenses related to improper performance of the agreement by the Renter.
The deposit will not be retained if the damage was caused by a third party and the claim is covered by their insurance. Upon proper return of the vehicle and correct performance of the agreement, the deposit shall be refunded.
Definitions:
1. Lessor: KAER Rent - Eryk Czarny, ul. Opalińskiego 118, 37-300 Leżajsk, NIP: 8161719060, REGON: 528907056
2. Lessee: A natural person, legal entity, or organizational unit without legal personality, entering into a vehicle rental agreement with the Lessor, acting through persons authorized to represent and conclude agreements on its behalf.
3. Rental Agreement / Agreement: The agreement under which the Lessor provides the Renter with the vehicle for use with a specified mileage limit and undertakes to provide additional services specified therein in exchange for the payment of rent and other fees. These Regulations constitute an integral part of the Rental Agreement.
4. Mileage Limit specified in the Agreement refers to the maximum distance the vehicle may travel within the specified period without additional charges for the Renter. Generally, the mileage limit for short-term or long-term rental applies for the entire rental period. If the Rental Agreement does not specify the period for which the mileage limit is set, it is assumed to apply for the entire duration of the Rental Agreement.

§1. VEHICLE HANDOVER AND RETURN

The rental period commences on the day the vehicle is handed over, as specified in the car rental agreement.
The Lessor provides the item referred to in §1 of the agreement for use, and the Lessee accepts this item for rental.
The Lessor declares that they possess legal title to the vehicle being provided to the Lessee for use.
The vehicle shall be used by the Lessee exclusively for personal use.
The Lessee receives a vehicle that is technically operational and undertakes to use it with due care. Any remarks regarding the technical condition of the vehicle must be recorded no later than at the moment of vehicle handover in the Car Rental Agreement. The Lessor and Lessee confirm the handover and return of the vehicle with an inspection protocol, which forms an integral part of the rental agreement. Signing the protocol does not release the Lessee from liability for damages that occurred during the rental and could not be detected upon vehicle return. In the event the Lessee refuses to sign the protocol, the Lessor shall conduct a vehicle inspection and document any damages.
The Lessee shall return the vehicle in an undamaged condition, with complete equipment, together with the vehicle documents and keys, in the same condition in which the vehicle was received (excluding normal wear and tear due to usage), either at the location where the vehicle was collected or at another location previously agreed upon.
A delay in vehicle return of up to 59 minutes is free of charge. Returning the vehicle after this period results in charging a fee for the next rental day in the amount of PLN 400. Failure to comply with the return deadline specified in the agreement, without notifying the intention to extend the rental, shall be treated as unauthorized and unlawful use of the vehicle. In such a case, the Lessor reserves the right to notify the Police and to charge an additional fee of 300% of the base rate for the entire period of unauthorized vehicle use.
Extension of the rental period is possible upon agreement with a representative of KAER Rent - Eryk Czarny and after payment for the additional rental period. Otherwise, the Lessor has the right to repossess the vehicle from any location and charge the Lessee for all costs related to such repossession.
In the event of a rental extension, the Lessee accepts the terms set forth in the rental agreement and regulations, expressing consent by continuing the rental. The Lessee reserves the right to telephone monitoring 24 hours prior to the end of the rental to obtain information regarding potential further rental or vehicle return.
Costs of returning the vehicle to a location other than specified in the agreement, without the Lessor’s consent, shall be borne by the Lessee at a rate of PLN 10 per kilometer from the agreed return location to the actual return location. In the event of leaving the vehicle non-operational or damaged, the Lessee bears the towing cost to the nearest authorized service center at a rate of PLN 15 per kilometer. The above does not exclude the Lessor’s right to seek additional compensation under general legal principles.

§2. RULES FOR VEHICLE USE

The Lessee receives the vehicle in a clean condition (both interior and exterior) and undertakes to return it in the same condition and with the same amount of fuel. In the event of failure to refuel, return of the vehicle in a dirty exterior or littered interior, or return of the vehicle with a significantly soiled interior (e.g., cigarette smoke, stains on the upholstery) requiring cleaning or restoration, the Lessee shall be charged for the additional service, handling fee, or contractual penalty in accordance with the price list.
The Lessee undertakes to:
1. use the vehicle in accordance with its intended purpose, applicable laws, and principles of social coexistence;
2. secure the vehicle against theft (always locking the vehicle, carefully securing documents and keys outside the vehicle);
3. perform at their own expense daily vehicle maintenance, in particular checking and replenishing engine oil, coolant, brake fluid, windshield washer fluid, checking tire condition, proper tire pressure, and the functioning of lights;
4. immediately notify the Lessor of any warning lights on the dashboard and follow its instructions.
The costs of purchasing fluids, replacing bulbs, and tire repairs during the rental period shall be borne entirely by the Lessee. The Lessee is obliged to inform the Lessor of any lack of fluids, damaged bulbs, or tires and obtain the Lessor's consent for their replenishment or replacement, in accordance with the vehicle manufacturer's recommendations.
The Lessee undertakes to observe the rules of typical vehicle use, in particular:
1. operating the vehicle according to the user manual;
2. observing the permissible number of passengers and permissible cargo load as specified in the registration certificate,
3. not participating in rallies, tests, races, or other automotive competitions,
4. not pushing or towing other vehicles or trailers,
5. not using the vehicle to transport flammable, toxic, or hazardous materials,
6. not using the vehicle for activities contrary to the law.
Smoking of cigarettes, e-cigarettes, other tobacco products, and transporting animals without a special container is strictly prohibited in the vehicles.
The Lessee may not sublease the subject of this agreement or allow third parties to use it free of charge. In the event of violation of this prohibition, the Lessee shall be charged with costs related to the incident, in accordance with the additional fees table.
The Lessee may not drive the vehicle outside the borders of the Republic of Poland, the EU, or the Schengen Area without the Lessor’s consent. All costs associated with breakdowns or damages to the vehicle outside the Republic of Poland, the EU, or the Schengen Area shall be borne entirely by the Lessee. The Lessee also bears the cost of transporting the vehicle to the location where it was rented in Poland.
The Lessor, or other persons authorized by it, have the right to control the manner of use and condition of the vehicle, as well as the Lessee’s documents. The Lessee undertakes to allow such inspection and provide the required documents.
The Lessee acknowledges the necessity to make the vehicle available to the Lessor for periodic inspections, according to the odometer readings indicated in the rental agreement (+/- 500 km), at the time and place agreed with the Lessor. If the vehicle is made available for inspection at higher odometer readings or not made available, the Lessee shall bear the full cost of the inspection and compensate the Lessor for losses incurred due to the Lessee’s negligence, e.g., loss of the vehicle’s warranty.
In the event of an accident, breakdown, or malfunction of the vehicle, the Lessee is obliged to immediately notify the Lessor of the situation and follow its instructions. If the malfunction may pose a threat to road safety or cause further damage to the vehicle, it is prohibited to continue driving until the issue is resolved.
The Lessee is not authorized to tow the vehicle or commission repairs, modifications, adjustments, inspections, or other maintenance activities on the rented vehicle, particularly at the Lessor’s expense, without the written consent of an authorized Lessor representative.
Any repairs carried out by the Lessee without prior consent of the Lessor shall be treated as damage resulting from improper use of the vehicle by the Lessee.
The Lessor is responsible for delays and losses suffered by the Lessee due to a vehicle breakdown, unless the breakdown resulted from improper use of the vehicle by the Lessee. In the event of a breakdown or other circumstances preventing further driving, the Lessee has the right to exchange the vehicle for another of a similar standard or, if this is not possible, to a refund of part of the fee for the unused period due to the breakdown, in accordance with the terms of the agreement. The Lessor is not responsible for losses resulting from causes beyond its control, such as force majeure (e.g., road accidents, actions of third parties), unless they result from a defect in the vehicle that was not disclosed at the time of vehicle handover.
The Lessor reserves the right to charge the Lessee for vehicle repairs if the damage is clearly determined by the technical service to result from improper use of the vehicle by the Lessee (e.g., damage to wheels, tires, gearbox lock, clutch burnout, engine seizure, damage to rear brake pads by using the handbrake, upholstery soiling, damage to fixed interior components, fuel system damage due to wrong or contaminated fuel, etc.), or if the Lessee concealed or withheld from the Lessor any damage occurring during the rental.
If the vehicle is rendered unusable for reasons beyond the Lessee’s control and cannot be repaired within a reasonable time (no longer than 24 hours), the Lessee is entitled to a replacement vehicle of a similar standard, or if this is not possible, a refund of the fee for the unused rental period. If the inability to use the vehicle lasts longer than 24 hours, the Lessee may also claim reimbursement of losses directly related to the vehicle breakdown, including costs of alternative transport if such losses are due to the Lessor’s negligence. Furthermore, in case of non-performance by the Lessor, the Lessee is entitled to claims for damages resulting from non-performance or improper performance of the contract, in accordance with applicable law.
Provision of a replacement vehicle is not applicable in the case of:
1. loss of the registration certificate, insurance policy, or vehicle keys,
2. vehicle damage caused by the Lessee, another driver, or a person authorized by the Lessee,
3. vehicle immobilization outside the territory of Poland,
4. parking damages and acts of vandalism.

§3. OBLIGATIONS OF THE LESSOR

Obligations related to vehicle delivery
1. The Lessor undertakes to provide the Lessee with a vehicle in good technical condition, free from defects, and compliant with applicable legal regulations. The vehicle must have valid technical inspections and be equipped with the necessary documents, including the registration certificate and insurance policy.
2. The Lessor ensures that the vehicle, at the time of handover to the Lessee, is safe to use for its intended purpose, including all necessary equipment for operation (safety systems, lighting, brakes, air conditioning, etc.).
3. The Lessor is obliged to verify the technical condition of the vehicle and perform all required maintenance and repairs before delivery, ensuring the vehicle is fully operational.
Obligations regarding maintenance, repairs, and standard wear
1. The Lessor is responsible for organizing and covering the costs of part replacements and repairs resulting from normal wear and tear, as well as from technical inspections and maintenance according to the manufacturer’s recommendations.
2. Repairs resulting from normal wear do not include bodywork, painting, or repairs to parts damaged due to collisions, improper use of the vehicle, negligence by the Lessee, or actions of third parties. Costs of such repairs are borne by the Lessee.
3. The Lessor undertakes to regularly monitor the vehicle’s condition and carry out technical inspections according to the manufacturer’s requirements. The Lessor covers the costs of periodic inspections and repairs resulting from normal wear.
4. The Lessor ensures that the vehicle is equipped with accessories necessary for its proper use (e.g., fire extinguisher, warning triangle) and other accessories specified in the rental agreement.
Obligations regarding tires
1. The Lessor undertakes to provide the vehicle with tires appropriate for the season in short-term rentals, in accordance with legal and technical requirements. If during the rental the vehicle requires a tire change (e.g., due to a seasonal change), the Lessor shall promptly replace the tires at a time agreed with the Lessee.
2. For long-term rentals, the Lessor provides the Lessee with complete sets of summer and winter tires, or a set of all-season tires if agreed in the contract. Furthermore, the Lessor undertakes to store the tires and carry out seasonal tire changes at agreed times.
Obligations regarding vehicle insurance
1. The Lessor ensures that the vehicle is covered by mandatory civil liability insurance (OC) in accordance with legal regulations.
2. The Lessee may arrange additional vehicle insurance, such as comprehensive coverage (AC),assistance and NNW, but the scope and conditions must be specified in the rental agreement.
3. Insurance covers the territory of the Republic of Poland, the entire European Union, and the Schengen Area, unless the contract specifies otherwise. The Lessor is obliged to inform the Lessee about territorial limits of insurance and obligations related to driving abroad.
Vehicle security and Lessee’s safety obligations
1. The Lessor ensures that the vehicle is in good technical condition and has no hidden defects that could affect safety.
2. The Lessor is responsible for informing the Lessee about proper vehicle use, including safety requirements such as checking oil level, tire pressure, and fuel tank filling e.t.c.
3. The Lessor is not liable for damages caused by third parties, including theft, break-ins, or accidental vehicle damage by unauthorized persons, unless resulting from improper performance of the contract by the Lessor.
Obligation to provide a replacement vehicle
1. The Lessor is obliged to provide a replacement vehicle if the rented vehicle breaks down, is damaged, or requires repairs due to reasons beyond the Lessee’s control. A replacement vehicle will be provided if the immobilization lasts longer than 24 hours.
2. In the event of a breakdown or repair exceeding 24 hours, the Lessor will provide a replacement vehicle of the same class as the rented vehicle. If a vehicle of the same class is unavailable, a vehicle of a lower class may be provided.
3. The replacement vehicle will be delivered within 12 hours of the Lessee reporting the need for vehicle replacement. Costs related to providing and using the replacement vehicle during the repair period are borne by the Lessor.
4. The replacement vehicle will be supplied with fuel according to the contract, and its mileage will be counted towards the rented vehicle’s mileage.
Vehicle condition recording and documentation
1. The Lessor is obliged to record the vehicle’s condition and any existing damages and note them in the Rental Agreement / Vehicle Handover and Return Protocol.
2. If the Lessee notices any damage or defects before using the vehicle, they must immediately report them to the Lessor. Any damages not noted in the protocol may result in the Lessee being charged for repair costs.
No liability for personal belongings
1. The Lessor is not liable for personal belongings left by the Lessee or other persons in the vehicle, including theft or damage due to break-ins.
2. All personal belongings left in the vehicle are the sole responsibility of their owners.

§4. LESSEE LIABILITY

The Lessee is responsible for any damages resulting from improper use of the vehicle. Repair costs arising from such damages shall be covered from the security deposit, and if the deposit is insufficient, the Lessee is obliged to cover the difference.
The Lessee is liable for delays in returning the vehicle. In the event of returning the vehicle after the agreed term without notifying an extension of the rental agreement, the Lessee shall incur additional charges and may be considered to be using the vehicle without the Lessor’s consent.
Should the Lessee fail to fulfill obligations such as: failing to report damages, violating vehicle usage rules, or missing the return deadline, the Lessee shall bear the applicable charges as well as costs related to repairs, towing, or other expenses resulting from their negligence.
The Lessee is responsible for any damages caused if a third party damages the vehicle. In such cases, the Lessor has the right to seek claims against the third party; however, the Lessee remains liable for any losses arising from improper securing of the vehicle.
In the event of a breach of the agreement by the Lessee, such as subleasing the vehicle, taking the vehicle outside Poland without consent, or failing to comply with maintenance obligations, the Lessee shall be charged additional costs.

§5. LESSEE DECLARATIONS

The Lessee declares that they hold a valid identity card/passport and a valid driving license recognized in the territory of the Republic of Poland, which entitle them to operate the vehicle.
The Lessee declares that they have read the content of the Regulations and the terms of the rental agreement and fully accept them. They also agree to the terms regarding payments, deposit, liability, and rules for using the vehicle.
The Lessee declares that they consent to the Lessor monitoring the manner of use and condition of the vehicle, as well as providing the required documents if necessary.
The Lessee agrees to make the vehicle available for periodic inspections on dates indicated by the Lessor.
The Lessee declares that they will return the vehicle within the time specified in the agreement, in an undamaged condition, with complete equipment and a full tank of fuel.

§6.CONTRACTUAL PENALTIES AND ADDITIONAL FEES

Contractual penalties and additional fees may be imposed in the event of a breach by the Lessee or third parties to whom the vehicle has been handed over without the Lessor’s consent, of the provisions of the rental agreement or these Regulations.
The imposition of a penalty or fee requires:
1. confirmation of the breach by the Lessor and its documentation,
2. absence of force majeure or other circumstances beyond the Lessee’s control,
3. proportionality of the fee to the nature of the breach and incurred costs.
All fees are determined based on actual or estimated costs and the Lessor’s experience, and their amounts are justified by the following examples of violations:

Zdarzenie / Naruszenie

Wysokość opłaty

Providing information to law enforcement authorities

150 zł

Making the vehicle available to an unauthorized person

dependent on the duration of improper use of the vehicle, each started day: 700 zł

Smoking in the vehicle

500 zł + cleaning costs

Transporting animals without consent

500 zł

Towing the vehicle without consent

500 zł

Using the vehicle to pull trailers or car carriers

500 zł

Modifying the vehicle

500–2000 PLN; penalty depends on the degree of modification and covering all costs to restore the vehicle to its original condition

Transporting substances causing permanent odor

1000 zł

Installing a roof rack/trailer without consent

200 zł

Loss of warranty due to Lessee’s fault

5000 zł

Late return of the vehicle >59 min (grace period)

400 zł

Missing liter of fuel

9 zł/liter

Exceeding mileage limit

1 zł/km

Return of a dirty vehicle – exterior not inspected

80 zł

Return of a dirty van – exterior not inspected

150 zł

Return of a dirty vehicle – interior (standard cleaning)

80 zł

Return of a dirty van – interior (standard cleaning)

150 zł

Vehicle requiring extraordinary cleaning

100–500 PLN; penalty depends on degree of soiling and cleaning costs

Loss or damage of the key

up to 5000 PLN; penalty depends on actual costs incurred plus a 30% handling fee for the keys

Loss of documents/license plates

up to 800 PLN; penalty depends on actual costs incurred plus a 30% handling fee

Driving outside Poland without Lessor’s consent

2000 zł

Traveling to high-risk or war regions, or to non-EU/Schengen countries without Lessor’s consent

3000 zł

Failure to notify about involvement in an accident

2000 zł

Returning the vehicle more than 6 hours after contract end (appropriation)

300% sof the base rate for the entire rental period

Remote engine shutdown

250 zł

Administrative fee for late payment of rental obligations, including issuing a payment reminder

500 zł; for consumers 100 zł

Administrative fee for handling obligations to foreign authorities due to a fine

300 zł + fine costs

Administrative fee for handling obligations to Polish authorities due to a fine

150 zł + fine costs

Using the rented vehicle inconsistently with its intended purpose or the Agreement

1500 zł

Abandonment of the vehicle

5000 zł

Presenting a repair estimate upon client request

150 zł

Refueling the vehicle with the wrong type of fuel

3000 zł + repair and towing costs

The amount of each fee corresponds to actual or estimated costs incurred by the Lessor and may be documented by an invoice, manufacturer’s price list, expert report, or technical opinion. This documentation may be provided to the Lessee upon request.
The Lessee has the right to:
1. receive justification for each imposed fee,
2. submit a written complaint within 14 days of receiving the payment request,
3. use the opinion of an independent expert (cost borne by the losing party),
4. assert their rights in court or through mediation.
Complaints may be submitted in writing to the Lessor’s address or electronically to the email address provided in the Agreement. A response will be provided within 14 business days of receipt.
If the total damage suffered by the Lessor exceeds the contractual penalty, the Lessor has the right to claim additional compensation in accordance with civil law provisions.
The fees specified in these Regulations constitute contractual penalties or operational costs and may be claimed independently of compensation for actual damage.
All fees may be deducted from the deposit or settled based on an issued invoice.
In the case of multiple breaches, fees are cumulative according to the number of breaches.

§7. PROTECTION PACKAGES

The Lessee has the option to purchase an additional protection package, the purpose of which is to limit their financial liability for damages to the rented vehicle, up to the amount of the specified deductible, in accordance with the Lessor’s current offer.
Purchasing a protection package by the Lessee does not exempt them from liability for damages resulting from:
1. Total damage caused by the Lessee’s or Driver’s fault and refusal of compensation by the insurer;
2. Intentional damage to the vehicle by the Lessee or the person driving the vehicle;
3. Gross negligence, understood as conduct clearly contrary to basic principles of caution and legal regulations;
4. Exceeding the permissible speed by at least 20 km/h or other serious traffic violations;
5. Driving the vehicle:
  - under the influence of alcohol (above the legally permitted limit),
  - after using drugs, psychotropic substances, or similar acting substances,
  - without a valid driving license authorizing the operation of a vehicle of the relevant category;
6. Leaving the scene of an accident or collision without fulfilling the duties of securing the accident site and promptly notifying the appropriate authorities and the Lessor, unless special circumstances prevent taking such actions;
7. Allowing a person not previously approved by the Lessor to drive the vehicle;
8. Theft of the vehicle if it occurs as a result of the loss of keys or registration documents by the Lessee or a person authorized by them;
9. Misleading the Lessor regarding the driving qualifications of the Lessee or a third party entrusted with the vehicle.
The scope, terms, and price of the protection package are specified in each rental agreement or its annex and constitute an integral part thereof.

§8. RENTAL SETTLEMENT

Rental Amount:
1. The total rental amount for the period specified in the agreement shall be defined in its content.
2. The rental amount includes all costs related to vehicle usage, including the base fee, insurance, and any additional services (e.g., extra equipment), unless the agreement states otherwise.
Payment Method:
1. Payment shall be made by bank transfer to the Lessor’s account, by debit/credit card, or in cash, in accordance with the prior arrangements between the parties.
2. The payment date shall be considered the day the funds are credited to the Lessor’s account or the cash is delivered.
Security Deposit:
1. The Lessee is obliged to pay a security deposit in the amount specified in the agreement to secure any claims of the Lessor for damages, delayed vehicle return, or other obligations arising from the agreement.
2. The deposit is payable on the day of signing the agreement, via bank transfer, debit/credit card, or cash.
3. The deposit will be returned to the Lessee within 30 business days from the vehicle return date, provided the vehicle is returned undamaged, complete, and without deficiencies.
4. In the event of any deductions from the deposit, the Lessor is obliged to provide the Lessee with justification along with documentation (e.g., photos of damages, cost estimates, invoices).
Additional Costs:
1. Additional costs include fees and penalties specified in §6 of the rental regulations (e.g., late return, missing fuel, damages not resulting from normal wear and tear).
Liability for Vehicle Damage:
1. In case of damage detected upon vehicle return, the Lessor has the right to deduct repair costs from the deposit.
2. If repair costs exceed the deposit, the Lessee is obliged to cover the full amount based on an accounting document (invoice, debit note) within 10 business days from delivery of such document.
Insurance and Damage Responsibility:
1. If damage occurs for which the Lessee is responsible and they have not purchased an additional protection package (§7), the Lessee agrees to cover the deductible up to PLN 8,000 (in words: eight thousand zlotys). If the insurance does not cover the full cost of damage, the Lessee is obliged to cover the difference between repair cost and the compensation payout.
2. In the event of total damage, understood as complete destruction or loss of the vehicle (including theft), the Lessee who has not purchased an additional protection package (§7) agrees to pay a flat compensation amount of PLN 10,000 (in words: ten thousand zlotys) for the vehicle loss. This amount applies only if the damage occurred during proper use of the vehicle and no contractual terms were violated. Otherwise, the Lessee bears full responsibility for the gross market value of the vehicle on the day of damage, minus the value of remnants (wreck), determined by an appraiser or insurer.
3. If vehicle repairs are required due to the Lessee’s fault, and the additional protection package (§7) was not purchased, the Lessee shall cover vehicle downtime costs at PLN 200 (in words: two hundred zlotys) for each commenced day of downtime in the repair workshop or parking lot, counted from the day the vehicle was handed over for repair until the day of repair completion or damage settlement.
4. In cases of gross violation of vehicle usage conditions — in particular driving under the influence of alcohol, drugs, without required permissions, or leaving the scene of an incident — the Lessee bears full financial responsibility for any damages, regardless of the insurance policy or purchased protection package. In such cases, insurance coverage is excluded.
Vehicle Return:
1. The Lessee is obliged to return the vehicle on the rental end date during the Lessor’s business hours. Late returns outside business hours may incur an additional fee in accordance with §6.
2. The vehicle must be returned undamaged, with all documents, keys, and equipment complete.
Final Settlement:
1. After vehicle return, the Lessor shall perform the final settlement within 10 business days, taking into account:
  - costs of any repairs,
  - fuel deficiencies,
  - late return fees,
  - fines and other obligations arising from the Lessee’s use of the vehicle.
n case of discrepancies in the settlement, the parties agree to resolve the dispute through negotiation.
The Lessee has the right to submit a complaint regarding the settlement within 14 days of receipt. The Lessor shall consider the complaint within 14 calendar days from the date of its submission.

§9. COMPLAINTS AND WITHDRAWAL FROM THE AGREEMENT

The Lessee has the right to submit a complaint regarding the execution of the Agreement, particularly concerning the quality of the vehicle, technical condition, charges applied, or other services provided by the Lessor. The complaint must be submitted in writing or electronically to the Lessor’s e-mail address specified in the agreement, within 14 days from the end of the rental period or the occurrence of the event forming the basis for the complaint.
The complaint should include: the Lessee’s full name, agreement number/date of conclusion, description of objections, and the requested resolution. The Lessor shall consider the complaint within 14 days from its receipt and inform the Lessee of the outcome by sending a response to the e-mail or correspondence address provided in the complaint. If the complaint is not upheld, the Lessee has the right to pursue claims through court proceedings or mediation.
If the Agreement was concluded at a distance (e.g., via the Internet or telephone), a Lessee who is a consumer under the Civil Code has the right to withdraw from the agreement within 14 days from its conclusion, without giving a reason and without incurring costs, except for costs arising from the commencement of service performance before the withdrawal period expires.
To exercise the right of withdrawal, the Lessee must inform the Lessor of their decision by a clear statement (e.g., letter sent by post, fax, or e-mail).
In the event of effective withdrawal from the agreement, the Lessor shall return all payments received from the Lessee without delay, no later than 14 days from the date of receipt of the withdrawal statement.
If the rental service has commenced before the withdrawal period expires, the Lessee exercising the right of withdrawal is obliged to pay for services performed up to the moment of withdrawal.
The right of withdrawal does not apply to agreements concluded at the Lessor’s premises or if the service has been fully performed with the explicit consent of the consumer before the withdrawal period expires.
Either party may withdraw from the agreement in cases provided for by the Civil Code or specified in this agreement, particularly in the event of gross breach of its provisions by the other party.
Withdrawal from the agreement requires a written form under penalty of nullity.

§10. IMMEDIATE TERMINATION OF THE AGREEMENT

The Rental Company has the right to terminate the vehicle rental agreement immediately, without notice, particularly in cases where:
1. The Lessee violates essential provisions of this Regulation or the rental agreement;
2. The Lessee uses the vehicle in a manner inconsistent with its intended purpose, endangering road safety or risking vehicle damage;
3. The Lessee provides the vehicle to third parties without prior written consent of the Rental Company;
4. The Lessee drives the vehicle under the influence of alcohol, drugs, or psychotropic substances;
5. The Lessee delays payment for the rental by more than 3 calendar days from the due date;
6. The Lessee provided false personal data or documents upon conclusion of the agreement;
7. The Rental Company obtains reliable information about the Lessee’s actions threatening the property or reputation of the Rental Company.
The Lessee has the right to terminate the rental agreement immediately in case of:
1. Significant technical defects of the vehicle that prevent safe use, and the Rental Company fails to provide a replacement vehicle within 24 hours of notification;
2. Gross breach of rental terms by the Rental Company, including failure to provide the vehicle as agreed or withholding essential information about the vehicle’s technical condition;
3. Force majeure preventing further use of the vehicle.
Immediate termination of the agreement occurs through submission of a relevant statement to the other party in written or electronic form (e-mail, SMS) with justification.
In the event of immediate termination:
1. The Lessee is obliged to return the vehicle immediately, no later than within 12 hours, to the location agreed with the Rental Company;
2. Rental costs will be settled proportionally to the actual period of vehicle use, taking into account any contractual penalties and damages;
3. If the agreement is terminated due to the Lessee’s fault, the fee for the unused rental period may not be refunded, except where the Lessee proves that termination occurred for reasons beyond their control or the Rental Company did not incur any loss;
4. The Rental Company reserves the right to deduct amounts due from the deposit.

§11. FINAL PROVISIONS

The Lessee has the right to negotiate individual terms of the rental agreement and this Regulation prior to signing the agreement.
For distance contracts, the Lessor provides a draft of the agreement and the Rental Regulation before the conclusion of the agreement to allow negotiations.
Matters not regulated by this agreement are governed by the provisions of the Civil Code and, for consumers, by the Act on Consumer Rights.
If any provision of this Regulation is invalid, unlawful, unenforceable, or ineffective in whole or in part, it does not affect the validity, enforceability, or effectiveness of the remaining provisions. The parties undertake to replace invalid or ineffective provisions with new ones that are valid, lawful, enforceable, and as close as possible to the original intent.
If replacement is not possible by mutual agreement, the corresponding provisions of applicable law shall apply, reflecting the economic and legal function of the invalid or ineffective provision.
Any amendments to this agreement require written form under penalty of nullity.
Any disputes arising from this agreement shall be resolved by the competent court according to the Civil Procedure Code. For consumers, the competent court is the court of their place of residence.
The agreement is executed in two identical copies, one for each party.

§12. BASIC INFORMATION ON PERSONAL DATA PROCESSING

The data controller is KAER Rent – Eryk Czarny, ul. Opalińskiego 118, 37-300 Leżajsk, NIP: 8161719060. Contact with the Data Protection Officer: kontakt@kaerrent.pl.
Personal data is processed for the purposes of:
1. Concluding and performing the vehicle rental agreement;
2. Communication related to the agreement;
3. Payment processing, complaints, legal obligations;
4. Analysis, marketing, property protection, and claim enforcement.
Providing personal data is necessary for concluding the agreement. Data may be shared with cooperating entities (e.g., accounting, IT, insurers) and will be stored for the duration of the agreement and as required by law.
The data subject has the right to access, correct, delete, restrict processing, object, and file a complaint with the President of the Personal Data Protection Office. Objections may be submitted in writing or to: kontakt@kaerrent.pl.

Rental conditions