W moim przypadku bylo sporo zamieszania dotyczacego oddania auta na lotnisku Katowice Pyrzowice. Najpierw zalecono powiedziano mi ze kierowca MM cars bedzie na mnie czekal na pobliskiej stacji BP, okazalo sie ze kierowcy tam nie ma, dostalem od infolini numer kontaktowy do kierowcy, ale nikt nie odbieral pomimo wielokrotnych prob. W miedzy czasie zapewniano mnie ze kierowca juz jest w drodze i bedzie ze mnia za 15-20min, jednak nic takiego sie nie stalo. Dopiero po 6 czy 7 telefonie do infolini dostalem numer kierowcy ktory odebral i poprosil zebym podjechal na parking przed lotniskiem gdzie oddalem samochod. Reasumujac straciliem ponad 1.5 godziny na wszystko,niepotrzebny stres ze niezdaze na odprawe itp biorac pod uwage fakt ze bylem sam z dwojka dzieci i sporym bagazem. Definitywnie komunikacja wymaga dopracowania, poza tym bez zarzutow.

Good

Jestem bardzo zadowolony z auta oraz milej i pomocnej obslugi. Polecam!!!

5***** , Perfekcyjna obsluga!!!! Na wysokim standardzie , wypozyczalem juz wczesniej samochód z lotniska w gdanska z innej firmy i mialem nie mile doswiadczenie. Obawialem sie rowniez wypożyczają kolejny raz samochód, na darmo... wszystko bylo dopięte i zorganizowane na wysokim standardzie , dziękuję bardzo i do zobaczenia przy mojej następnej rezerwacji następnym razem. Dziękuję.

Wszystko bylo ok, auto super, obsluga tez, to naprawde solidna firma, polecam

Super kontakt i szybkie załatwienie formalności.

Szczegóły dotyczące miejsca odbioru auta były niezgodne ze stanem faktycznym. Przez utrudniony kontakt bylo godzinne opóźnienie. Samochód jednak bylbez zarzutu, bardzo dobry.

Wszystko super, naprawdę firma godna polecenia. Żadnych ukrytych opłat, dodatkowych ubezpieczeń!!! Polecam i będę korzystał w przyszłości.

Wszystko dobrze ale nie bylo Golfa :( Byla Toyota Corolla :| Ale i tak Nie bylo zle. Cena ok

When we arrived, everything was fine, although there was a small change regarding the car. We were informed the day before that we would receive a different vehicle than the one originally planned. In the end, we were okay with this change; however, it was our first indication that there might be communication issues within the company. The employee who delivered the car to us at Katowice Airport was very kind and professional. We even gave him a ride back, and we had no communication problems with him at all. The car itself was excellent. It was clean, in very good condition, and came with an almost full tank of fuel. Unfortunately, the main issue occurred on the day of the return. We were scheduled to return the car at Modlin Airport in Warsaw. We had been instructed to contact the call center to receive the return details. I called them four days in advance, and they informed me that the driver would contact us one or two days before the return date. Our flight home was at 9:00 p.m., which meant the car needed to be returned by 7:00 p.m. The driver called me the day before at 6:20 p.m. While we were naturally asleep at that time, he left a message asking where we planned to return the car. I replied that we would return it the next day as scheduled. He then informed me that there was an issue with the system. Earlier, when I had spoken with a call center employee, she had mentioned the wrong return date. I corrected her during the call, but apparently the information was never updated. A few hours later, I spoke with the driver again. Wanting to be helpful, we offered to meet him at the airport and drive him to the car return location since we knew he would be arriving by train. He asked us to meet him at 6:48 p.m. at the train station next to the airport. The next morning, we woke up earlier than planned to ensure we would be on time and not keep anyone waiting. As we approached the station, I sent the driver a message to let him know we would arrive in a few minutes. There was no response. I called him several times, but he did not answer. Finally, at 6:52 p.m., he called us back and informed us that he could not make it to the meeting point. It was obvious that he had overslept. Instead, he gave us instructions on where to leave the car. In the end, we managed to return the vehicle successfully, but the entire situation caused us unnecessary stress. The poor communication, incorrect information in the system, and lack of professionalism during the return process significantly affected an otherwise positive rental experience. Recommendation for the company: The company should improve internal communication between the call center and operational staff to ensure that customer information is updated correctly and shared promptly. In addition, drivers and employees responsible for vehicle returns should be better organized and reliable, especially when customers have early flights and tight schedules. A more professional and coordinated return process would greatly improve the overall customer experience.