Thank you.

Miejsce odbioru dobrze oznakowane na terenie parkingu nad dworcem PKP. Samochód ok.

When we arrived, everything was fine, although there was a small change regarding the car. We were informed the day before that we would receive a different vehicle than the one originally planned. In the end, we were okay with this change; however, it was our first indication that there might be communication issues within the company. The employee who delivered the car to us at Katowice Airport was very kind and professional. We even gave him a ride back, and we had no communication problems with him at all. The car itself was excellent. It was clean, in very good condition, and came with an almost full tank of fuel. Unfortunately, the main issue occurred on the day of the return. We were scheduled to return the car at Modlin Airport in Warsaw. We had been instructed to contact the call center to receive the return details. I called them four days in advance, and they informed me that the driver would contact us one or two days before the return date. Our flight home was at 9:00 p.m., which meant the car needed to be returned by 7:00 p.m. The driver called me the day before at 6:20 p.m. While we were naturally asleep at that time, he left a message asking where we planned to return the car. I replied that we would return it the next day as scheduled. He then informed me that there was an issue with the system. Earlier, when I had spoken with a call center employee, she had mentioned the wrong return date. I corrected her during the call, but apparently the information was never updated. A few hours later, I spoke with the driver again. Wanting to be helpful, we offered to meet him at the airport and drive him to the car return location since we knew he would be arriving by train. He asked us to meet him at 6:48 p.m. at the train station next to the airport. The next morning, we woke up earlier than planned to ensure we would be on time and not keep anyone waiting. As we approached the station, I sent the driver a message to let him know we would arrive in a few minutes. There was no response. I called him several times, but he did not answer. Finally, at 6:52 p.m., he called us back and informed us that he could not make it to the meeting point. It was obvious that he had overslept. Instead, he gave us instructions on where to leave the car. In the end, we managed to return the vehicle successfully, but the entire situation caused us unnecessary stress. The poor communication, incorrect information in the system, and lack of professionalism during the return process significantly affected an otherwise positive rental experience. Recommendation for the company: The company should improve internal communication between the call center and operational staff to ensure that customer information is updated correctly and shared promptly. In addition, drivers and employees responsible for vehicle returns should be better organized and reliable, especially when customers have early flights and tight schedules. A more professional and coordinated return process would greatly improve the overall customer experience.

Rezerwacja super, Jedynie minus taki że zero konatku od kierowcy że będzie później niż był ustalony czas odbioru pojazdu.Wystarczy telefon albo wysłana wiadomość z tą informacją.Każdy ceni taką wiadomość i swój czas.

Samochód został podstawiony porysowany, z uszkodzonym grilem. Wyglądał bardzo niestetycznie jak za cenę wynajmu. Kiedy zadzwoniłam do obsługi klienta 22.05.2026 około godziny 16.00 odebrała pani, która była bardzo , ale to bardzo nie miła, dając do zrozumienia, że po podpisaniu protokołu odbioru ma mnie już gdzieś i ważne, że pieniądze do nich trafiły. Pani obiecała mi , że dostanę za 'stan' samochodu voucher ze zniżkką na następne wypożyczenie auta. Oczywoście nie dostałam go do dzisiaj. Na emaila nikt nie odpisuje. Nie jestem zadowolona z obsługo ani trochę. Samochód był zamawiany z miesięcznym wyprzedzeniem, a klientowi płacącemu pełną kwotę podstawiają rupiecia.

Kierowca był spóźniony jakieś 20 minut i samochód nie był posprzątany ale za to był prawie nowy i w świetnym stanie , zatankowany i gotowy do natychmiastowego urzytku . Wystawiam zdecydowane 5 gwiazdek bo obsługa klienta i jakość auta przykrywa te drobne minusy . Napewno skorzystam ponownie przy następnym pobycie w kraju .

Wszystko ok. Gorąco polecam wypożyczalnie :)

Sprawn, miła obsługa

bez uwag

Witam Pełen profesjonalizm wszystko ok.