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I have rented vehicles from rentcars.pl several times over the past three years. Every time I rented from your agency I was very pleased with the experience and good vehicles provided to me during my time in Poland. This time I must say I was very unsatisfied.
The Skoda Rapid that was provided to me for my reservation was less than acceptable. It had over 70,000 km, scratches, dents, and all the seats are stained in the car which is disgusting. First day driving the car, it was really loud and would shake on the interstate. Two days after I had the vehicle I started getting a noise from the left front wheel.
I called your agency and they wanted to bring me a Peugeot 301 as a replacement. When I asked about the condition of the car they said it has over a 100,000 km and probably in worst condition than what I have currently. They explained that since they have so many reservations over the summer time, the cars don't get serviced until the travel season slows down. I was shocked that a representative is telling me that your profit is more important than ensuring that you are providing customers with safe vehicles that are inspected on a regular basis.
I decided to keep the current vehicle because I didn't want to spend my whole time in Poland constantly wasting time switching cars for other questionable vehicles. Especially, since they made it seem like I am swapping out for another uncertain vehicle.
Unfortunately, I will not be renting a vehicle from your company in the future. This time I spent over $1500 PLN for a 13 day rental vehicle that was over exploited and should have been retired from the fleet several thousand kilometers ago.
I am disappointed with the product your company provided me, especially since every other time was such a pleasant experience that I didn't even shop your competition to see if anyone had a better offer.
1.7
Niestety mam poważny niesmak i poczucie nabicia w butelkę. m/in w ciągu 2 dni cena podskoczyła o 300 zł. A tłumaczenie (pośrednika ,który tylko zadbał o tzw. pierwszą stronę w necie) że im auta się skończyły a współpracujące firmy tyle żądają jest nie prawdziwe i tyle.
4.0
Jestem bardzo zadowolony, Prłny profesjonalizm, elastyczność w zakresie dostosowania się do potrzeb klienta oraz terminowość.
Polecam *****
5.0
Ogolnie moglbym powiedziec serwis bez zastrzezen gdybym nie fakt ze czlowiek ktory wydawal mi kluczyki pomylil sie w rachunku a nastepnie nie powiadamiajac mnie zabral z mojego konta brakujaca sume .
Do dzisiaj nie wyjasnil dlaczego mnie nie uprzedzil.
2.3
Jestem bardzo zadowolona z rezerwacji. Panowie z obslugi punktualni i uprzejmi. Auto w doskonalym stanie, czysciutkie i pachnace. Dodatkowy plus to super cena wynajmu i kaucji. Jak tylko wroce do Polski to napewno skorzystam ponownie z Waszych uslug. Dziekuje!
5.0
