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Reviews from our customers
Wszystko bez najmniejszych zastrzezen. Auto na czas - ledwie wyjechalo z salonu. Obsluga na lotnisku w Krakowie mila i kompetentna. Zdecydowanie moge polecic wynajem samochodu w rentcars.pl
5.0
Found office very difficult to find.
Not given the car booked they claimed the vauxhall meriva was an upgrade but booked the estate for extra lugage space and found it hard to get cases and 4 adults in.
3.0
Punktualnosc, profesionalizm .....jestesmy bardzo zadowoleni juz poraz drugi wynajmowalismy autko i nie bylo zadnych problemow. Pani Stanislawa sympatyczna, przemila i konkretna......pozdrawiamy!!!! W 100% mozemy polecic ta wypozyczalnie. W przyszym roku napewno rowniez skorzystamy.
Pozdr Krzysiek
5.0
autko nowe, czyste i 100% sprawne. Wlasciciel bardzo mily i co najwazniejsze - bardzo punktualny. Dziekuje i polecam! na pewno wroce do Marco ponownie!
5.0
The deal we got was by far the cheapest but as is often the case, it's not always the best value for money! We had an issue with the car when we picked it up and the staff member was totally inept in his ability to deal with the issue satisfactorily. It very much impacted on our holiday and we needed to change plans to facilitate his ability to correct the issue. Granted it wasn't his fault but we needed him to step up and solve the problem, which he only managed after much cajoling from us. Some of the options given to us as a solution bordered on the utterly absurd and were completely laughable!! It really was a very disappointing customer experience.
This is a small car rental company and my learning from this experience would be to consider the more established brands for the piece of mind and experienced service they offer.
I am always very reluctant to give overly citical reviews of companies but in this case it is difficult to find any positives from the experience. My best advice would be that if you are on a budget and you speak Polish, you should be ok renting a car from this company. (Let's give the beneift of the doubt given it was our first and only experience with this company). However if you don't speak Polish fluently and you happen to run into problems, you will find yourself in a very stressful situation of ineptitude and inaction. Not what you want from a realxing trip to beautiful Poland!
1.7
