First: It is irritating that on the website you see the adress at Krakow main train station but when you get your booking confirmation than you see the first time the adress: Balicka 100. Second: After I cleared that the car will be brought to the Krakow main train station and got the correspondant confirmation via e-mail I got another confirmation that the car has to be taken from adress: Balicka 100. Again I had to call your business to make clear that the agreement is to bring the rented car to Krakow main train station. Third: Positiv--The car was now brought at time. Fourth: The person who brought the car seemingly could only speak polish; thank god my wife speaks polish. Fifth: The windshield wipers worked in the heavy rain nearly insuffissant; I had to drive very slowly. Sixth: As it became icy the wiper nozzles were frozen. It seemed there was no antifreeze in the water for the wiper nozzles. Seventh; While driving the front windshild was never completely free but up to 20-30% steamed up; it was difficult to control it with the AC or an open window. Eigth: I didn't get a Ford Fiesta or similar car as announced but a Toyota Yaris which is as I know not a similar car but a smaller one. So the price should have been cheaper. Nineth: Positiv-- The car was there. It had 4 doors. The trunk was good. We could go where we wanted to. Tenth: We got the keys but no driving papers; we realized it after we gave back the car. Eleventh:Positiv-- The car could be brought back as agreed.