The representative called in advance once he noticed that the plane is landed and told me were he will be waiting for me. The car was from the current model year, clean and well kept. 5 minutes and one signature later, we were on our way. The return process was as short and simple as well. During the rental period, by sending a simple email I had extended my rental period for one more day without any issues. The experience overall was much better then with any "big" name rentals.